
Lost to follow-up: when and how to stop trying
Document contact attempts systematically, determine when to classify participants as lost to follow-up, navigate the ethical boundary of persistent contact, and manage data quality implications.
The hardest phone call is the one nobody answers
Every coordinator knows the feeling. You dial the participant's number for the third time in a week. It rings. And rings. And goes to voicemail β if the mailbox is not already full. You leave a message. You try the alternate number. You send a letter. You wait. And the waiting is the hardest part, because you do not know whether the participant has decided to leave, has simply been too busy to call back, has changed their phone number, has been hospitalized, or has experienced something worse. The silence is ambiguous, and ambiguity is uncomfortable.